At DaebakArt, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a worry-free shopping experience. Please review the following guidelines:
Returns Eligibility:
Prior to Order Packing and delivery: We provide you with a video and pictures of the product’s packing status before shipment.
Return Window: All products are eligible for return within 14 days from the delivery date.
Condition: The returned product must be unused, undamaged, and in its original packaging with all tags intact.
Customized Products: Customized or personalized sanitary ware is non-returnable unless there is a manufacturing defect or damage during transit.
Return Process:
Initiate Return: Contact our customer service team via email at info@daebakart.com within 14 days of receiving the product.
Provide Details: Include your order number, reason for return, and any relevant details.
Return Authorization: Once approved, you will receive a return authorization number and instructions.
Package Product: Securely pack the product in its original packaging, mark the delivery note on the package, and return it back within 7 days.
Transportation Costs: Customers are responsible for return transportation costs unless the return is due to a defect or Order Packing and delivery error.
Refund Process:
Processing Time: Refunds are processed within 7 business days upon receiving and verifying the returned product.
Payment Method: Refunds will be issued to the original payment method used for purchase.
Bank Processing: Please allow additional time for the refund to appear in your account.
Exchanges:
We do not offer direct exchanges. To exchange a product, return the original item for a refund and place a new order for the desired product.
Damaged or Defective Products:
If you receive a damaged or defective product, contact us immediately at DaebakArt.com We will arrange a replacement or refund, including return transportation costs.
Contact Us:
For any questions or concerns about our return policy or assistance with a return, please contact our customer service team.
Note: This policy is subject to change without prior notice. Please refer to our website for the latest information.